Support

Before you write

• The write-up did not arrive. It needs a connection; the app sends the recording when it has one and says “Try again” if it gave up. Up to four visits a month can be written up on one phone, and the count is in Settings.
• No reminders. Settings > Reminders is a single switch. If your phone has notifications off for Visit+, the card there says so and links straight to the system setting.
• A new phone. With iCloud on, your visits, notes and write-ups come back when you sign in to the same account. Recordings and pictures stay on the old phone by design.
• Deleting everything. Settings > Your visits > Delete everything. It cannot be undone, because there is no copy anywhere else.
• Write-ups are in English in this version. In other languages Visit+ still records, plays back, and keeps your questions, your notes and your list.

What to include

Your iPhone model, the iOS version, the Visit+ version (at the foot of Settings), and what you expected to happen. Never send a recording or a transcript. We do not need it and would rather not have it.

Privacy

The privacy policy says, in plain words, what stays on your phone and what leaves it.